"Are You A Smart Social Networker?"

I came across this great article from Dan Schwabel publisher of Personal Branding Magazine.

He offers some great tips to CMO's about starting social networking campaigns.

He claims: "...Thirty–seven percent of the US adult population uses social networks and there will be $1.2 billion spent on advertising on social networks this year alone (eMarketer). Even podcasting shows potential, with an audience that is projected to increase to 65 million in 2012 (eMarketer)."

He continues by offering these tips:

Spend more time learning about social media before actually engaging.

This can be done by subscribing to many popular blogs in your space...learn who your new stakeholders and influencers are and identify ambassadors in your company that could interact with them to start conversations.

Become visible in the industry.

Whether it’s you or your direct reports, attendance at new media conferences will provide insight and best practices.

Take risks.

There are very few real social media success stories in corporate America because companies are in experimentation mode. Whether it’s a viral video, a blog, a wiki or a discussion forum, companies are looking to see how others react to their tools and strategies. The Blog Council was formed to help companies, such as Coca Cola, share failures and successes.

Command respect by being transparent.

If you take anything from reality TV, you know that people care about authenticity and not acting. You need to start treating bloggers like real people and not press release submission services. The people that will succeed will tell bloggers exactly who they are and what their intentions are immediately.

Don’t be just another logo on a website.

Just because you brand yourself visually doesn’t mean people will care about you. Make your business come to life and have your employees tell their stories. People remember faces and stories more than anything.

My previous post about "truth" plays into this...we live in a world where customers expect authenticity.

The internet has made the world very public and therefore very easy for your customers to criticize or praise your brand out in the open. It's becoming more impossible to hide your failures...and on the other hand...it's become easier to celebrate your successes!

"The Customer Is Always Right!"

We've heard the phrase "The Customer Is Always Right" for ages but sometimes we either want to ignore it because as marketers we 'think' we know better or we just don't want to face the truth. But time after time, the phrase is proven to be true.

Our friends at Forrester just published another amazing study. The question this time:

“What is your overall level of trust for each of the following sources of advertising?” Here are the results:

• Consumer opinions posted online: 41 percent
• Email I signed up for: 35 percent
• Brand Web sites: 30 percent
• Magazine ads: 26 percent
• TV ads: 24 percent
• Radio ads: 21 percent
• Search engine ads: 12 percent
• Text ads on a cell phone: 7 percent
• Online banner ads: 7 percent
• Banner ads on a cell phone: 5 percent

The results show that “Control leads to trust, pull wins vs. push,” wrote Peter Kim, Senior Analyst at Forrester Research. “The first three options are consumer controlled, “I know what I’ll get”.

The real take-away here is that creating campaigns that inspire consumers to participate with your brand at their own free will creates trust. In other words, create marketing campaigns that make people 'want' to get more information from you....entice them to sign up for an email database and allow them to post their honest opinions about your brand on your website.

As Mr. Kim said..."control leads to trust". Who controls your brand? You or your customer?

"It's The Only Way To Fly!"

Richard Branson is at it again, this time he has added some cool 'customer-centric' benefits to Virgin America.

What makes it special...customer service. While other airlines are offering inflight amenities like television, Sir Richard takes it to another level with 'in seat' service called "Red"

"Red ups the ante in several significant ways. It shows on-demand movies and satellite TV, of course, but it also has video games, a nicely curated collection of music videos and more than 3,000 MP3s. There's seat-to-seat text chat, and Virgin will add satellite-enabled internet access, including Wi-Fi if you're lugging your own computer, later this year."

The system even lets you order your meal and drinks on your own terms...no more fighting for cart service! And if you want to purchase something...simply swipe your card...no cash required.

Music...Wi-Fi...Texting...and Video...now that's an interactive flight! Life really is all about customer service and making people feel special.

"Are You Afraid To Save Some Money?"

Jupiter Research recently conducted a study on impact of mobile couponing.

The findings: "...when Jupiter Research asked consumers which types of mobile-coupon offers would interest them most, a good 70 percent said “none of the above” when presented with a range of options."

However, that does mean that with a 30% acceptance rate for this very new technology; there were some categories that were most meaningful as shown by the chart on the right.

A couple of weeks ago, I wrote about "Bluetooth Marketing". Some early pundits said they found it "creepy" that people would allow access to coupons that 'just appear' on their mobile device.

While there is still some 'suspicion' in this new technology, it is exactly that reason for fear..."NEW" always scares people unless they're early adopters.

Here's an idea if your company has an email/mobile 'opt-in' database. Offer a quick online or text survey asking what categories or specific vendors are 'meaningful' to them...there just might be some new business opportunities waiting for you!

"The Social Networking Highway...Know When to Stop, Go and Yield!"

I came across this great article on one of my favorite blogs Marketing.FM called "Social Media Spring Cleanup". It reminds us that with the proliferation of all the new social networking sites, we need to think about how many usernames and passwords we have all over this wonderful superhighway.

Part of the article has a link to Mashable which just posted an a list of over 350+ social networking links...see it here.

At some point, there will be a service that integrates your Myspace, Facebook, Linkedin, Twitter etc. services onto 1 central page. Maybe it'll even have a universal password.

I think about how many invites a day I get to different social networking sites...it's pretty overwhelming trying to keep track of them all on top of my online banking, earthlink homepage and email account information.

Until we can get these portals organized, it appears that my online life is becoming just as complicated as my personal life....mmmm...I thought technology was supposed to make life easier all this time!

"Def Jam That Mobile Phone!"

It was announced today that Sony Ericsson announced they will be private labeling a phone for Def Jam records. The device will come pre-loaded with...you got it right...music.

“It’s about accessing a new market. For years and years the music industry has been about selling either pieces of plastic or units of music, and most certainly for us to be able to enter into the hardware marketplace and to be able to take both commercially and in terms of a marketing tool for our artists a piece of the action it’s very exciting.”

This model no doubt was by inspired Sir Richard Branson and Virgin Mobile. Also getting on the game is record honcho Doug Morris. He also realized that selling devices is important but he'd rather take part of the subscription fee for "Total Music" than do a branded device.

While the details are in flux, insiders say Morris & Co. have an intriguing business model

"...get hardware makers or cell carriers to absorb the cost of a roughly $5-per-month subscription fee so consumers get a device with all-you-can-eat music that's essentially free. Music companies would collect the subscription fee, while hardware makers theoretically would move many more players. "

We've heard for along time that the real money is made selling devices, not music. This tactic embeds the subscription fee in the purchase of the phone. The 'upsell'...buy the phone, get FREE Music...it gives a whole new meaning to "gift with purchase"!

"WOM - What We Can Learn From Organized..."

I had an interesting experience this past Sunday morning. While doing my morning rituals of 'waking up' and 'making coffee', the door bell rang. When I opened it up, there were 2 guys who claim to be messengers of religion.

Now mind you it's 11am and most people would still be a church on a Sunday, but these 2 found it a compelling time to knock...a 'cold call' for religion if you will!

It got me thinking about Word-Of-Mouth marketing (see the tenets of WOM by clicking the link).

Clearly one of the biggest 'buzz words' of the last couple of years. Organized religion has always been about 'word of mouth' marketing!

Unfortunately for these 2, I was not the right target for them...however upon rejection did they did offer this consoling fact, "if you ever need help...call us...I thought to myself...wow..."salvation" at my front door!

In a way it was refresing, the only thing these word-of-mouth marketers were pitching was religion. No candy bars, no girl scout cookies, no fruit, no rubber bracelets.

The real issue here is this: one of the key tenets of WOM is "don't force the issue"...perhaps if these guys had done some targeting before they started their canvassing, they'd have a better 'conversion rate' if you know what I mean!